Ankur Verma
Professional Experience
2022 - Present
Director Product Management
Lead end-to-end customer servicing experience after lease/loan origination across payments, communications, collections, accounting, reporting, CRM, analytics, experimentation, write-offs, fraud/disputes, compliance workflows, and self-service experiences across mobile, web, and chatbot channels.
2020 - 2021
Principal Product Manager
Led mobile app and web portal improvements that reduced ongoing maintenance effort by 10% while improving user-facing digital experiences.
2017 - 2020
Product Manager
Leading the innovative and emerging product development in payment processing. Successfully launched mobile payments, wallets, NFC and other products in B2B space.
2005 - 2017
Software Development
Technology development experience across financial services and enterprise platforms including work with American Express, HSBC, Barclays, and Deutsche Telekom.
Education
2016 - 2019
Westminster University | MBA Technology Commercialization
I pursued my Master's degree in Business Administration that specialized in ideation to launch of new technology products. My studies included hands-on projects of conducting research to validate ideas, develop theoretical business model, using concepts like JTBD and crossing the chasm for creating GTM strategy.
2001 - 2005
Indian Institute of Technology | Bachelor's in Civil Engineering
I completed my Bachelor's degree in Civil Engineering from the premier technology institute in India. My interest peaked in software development when I got exposure to using software products for Civil engineering design and structure concepts. This foundational education equipped me with the skills necessary for a career in technology.
Skills & Expertise
AI-assisted product development & prototyping | Customer experience transformation | Payments, lending, leasing & servicing | 0-1 product launches | Product strategy & commercialization | Platform/API ecosystems | Data-driven prioritization | Experimentation & analytics | Cross-functional leadership | Compliance-aware fintech product design | Excellent problem-solving skills and a passion for innovation |
Experienced in mentoring and coaching teams